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Zappos\' Pay to Quit: Employee-centricity Takes Center Stage 6/10/2008



Last week I observed a fascinating conversation on RetailWire about Zappos’ “Pay to Quit” policy. In brief, about a week into a new employee’s training period, someone will approach him (or her) in private and ask candidly if he believes the job at Zappos is the right choice and if it’s a place he believes he will be happy. An offer of $1500 to terminate and walk away is made then and there. According to Internet Retailer, only 3% of new employees actually take advantage of the offer. That’s pretty outrageous. That means 97% of new hires are in it for something more than the quick buck.

Now this is “Xtreme retailing” for many reasons, but we'd really like to know your thoughts.




Paula Rosenblum

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