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12/18/2007 Paula Rosenblum
Epicor Acquires NSB - Many Questions for Retailers
After a day of rumors of a pending transaction, Monday morning at 3:10 am EST we received a press release announcing Epicor Software Corporation is acquiring NSB Retail Systems for $287.5 million enterprise value and $322.1 equity value. We sat in on the investors call at 8:30 am, and listened to the principals’ explanation of the deal. For those who might be unclear of all the name changes, Epicor owns the POS application formerly known as CRS, and NSB is the former STS. On the call, Epicor management made allusions to NSB’s management team running its entire retail division.

On first blush, the deal makes good sense. But once we put a CIO hat on, we become very uncomfortable with this deal. What do you think?
keywords: Epicor, NSB, Retail Technology, IT, Acquisition, Retailer News

12/11/2007 Nikki Baird
So I tried to buy land in Second Life
So I tried to buy land in Second Life (SL) last night. It’s a goal I’ve set for myself. I’ve seen enough “retail” in SL to know that nothing really innovative is happening in there, which is frustrating. Talk about not thinking outside the box. At RSR, we’ve been talking about building a model store in SL just so that we can put a 3-D spin on some of the things we talk about when it comes to store technology. So I thought, well, heck, I can give that a shot. Ha!
 
I blew a couple of hours in a snap trying to find a location that was worthy of my precious few Linden $. It’s not as simple as you might think. While theoretically proximity doesn’t matter, because you can teleport anywhere you want, you still tend to wander around. The first location I checked out was in the middle of a bunch of land for sale. I found myself thinking about it just like I might a house – I don’t really want to be the first person in a new neighborhood. I need a place a little more established. And I don’t really know anything about the island itself – does buying land here make some kind of statement that I don’t really want to make? I don’t know!
 
The next couple of places I checked out were better from the perspective that there were a lot of other buildings around – so at least I wasn’t going to be one little building in the middle of a bunch of “for sale” signs. But then I started wandering around, and within paces of these properties were some SL retail establishments the likes of which I had never encountered before. Let’s just say that they were explicit in nature. OK, now I know for sure there are some islands that I don’t want my company’s brand name associated with, but short of checking out every neighbor before I buy some land, I don’t know how to make sure I don’t choose poorly.
 
I suppose that’s not unlike selecting a web url. I read in Ad Age about a packaged goods company that created a kids’ campaign that had high potential of accidentally sending them to a porn site. Oops! I’d like to think that I can learn from other people’s experience. Anyone have a suggestion for where we should buy land in SL?

By the way - if you want to find me in SL, my moniker is "Shopgirl Raymaker". See you around!

Cheers!
Nikki
keywords: retail Second Life Nikki Baird technology store IT

12/11/2007 Steve Rowen
Did You Buy Online Yesterday?
Paula thoughtfully points out in her piece this week how the retail commerce calendar is perpetually flattening. Yet our friends at Ebay have attempted to coin yet another buzz term for a day within the holiday shopping period: Green Monday. This second Monday in December has earned some degree of note purely on recent statistics: for the last few years, the second week in December has been when online retailers have experienced their highest volume of sales all year long.
  
What do you think? Is this just another nonsense term? Or is Green Monday something online retailers should be putting some muscle behind?
 
keywords: Retail, Technology, Green Monday, Ebay, PayPal, Online Shopping

12/11/2007 Steve Rowen
Green Monday - Really?
Paula thoughtfully points out in her piece this week how the retail commerce calendar is perpetually flattening. Yet our friends at Ebay have attempted to coin another "buzz term" for a single day in the holiday shopping period: Green Monday. This second Monday in December has earned some degree of note based purely on recent statistics: for the last few years, the second week in December has been when online retailers have experienced their highest volume of sales all year long.
 
What do you think? Is Green Monday an event online retailers should be putting some muscle behind?
keywords: Retail, Technology, Online Sales, Holiday Shopping, Green Monday, Ebay, PayPal

12/10/2007 Nikki Baird
Telling Stories
You know, I kind of don’t like blogging. Don’t get me wrong – I read a lot of blogs and like what many of them have to say. But when it comes to writing them, I’m one of those people that doesn’t usually ask a lot of questions or has a lot to say right away or off-the-cuff. I like to think about things and chew on them a little bit before I come up with what I have to say about a topic. So this blog thing is challenging for me, because it means you have to come up with something pithy on a daily (or if you’re one of those Twitter people, even more often than daily) basis.
 
Of course, you could argue that a lot of what ends up in a blog isn’t all that pithy, so I’m setting myself too high of a standard. OK. Fine. Let’s give this blog thing a shot. Your patience – and feedback - is appreciated.
 
This weekend I went to “First Friday”, an open-house type of event that the art galleries down in Denver’s art district get together and do on the, you guessed it, first Friday of every month. It’s interesting to see all these galleries from a retail point of view. There were smallish places that had a lot of art on the walls, and there were big spaces that had hardly anything on display. It seemed like a lot of the galleries were struggling to be something between a retail store (how gauche, apparently) and a museum. Considering that they exist to sell art, you’d think they would employ at least a minimum of retail techniques. But no.
 
I was in one gallery that did a good job in offering multiple price points – there was plenty of art for sale in the $30-300 range, but it was all stuffed into a little back room, behind the $3,000 pieces. Several galleries had the artists on hand, but I met two of them without ever realizing they were the creators of the works they were standing next to – I only found out about it after the fact.
 
I’m not a luxury goods expert by any means, and not much of a consumer of such items either, but it seems to me that all of these places were missing out on a major component of selling high-end items. If I’m buying art, sure it needs to match the sofa I’m hanging it over, but the difference in getting me to pay $100 for a print and $10,000 for the real thing, at least to me, is the story. I mean the story I’m going to tell people as I show off my new painting: “It took the artist 10 days to make this, because she had to do all these layers and hand cut every single piece of paper you see there and glue it to the canvas…” or “Yes, he said he was shooting to create something that captured the essence of fire…” – I don’t know. Whatever. My point is, I saw very little story telling going on last Friday, and I have to wonder how many missed opportunities there were to sell some art.
 
Now we come to the challenging part of a blog. If you’ve taken the time to get this far, I feel obligated to leave you with some kind of take-away, like, “how are you making sure that your products’ stories get told?” And provide a few recommendations. If I have to put together enough analysis to get to recommendations for every post, I guarantee you won’t hear much from me, because that takes more time than an “off-the-cuff” post, and requires more content to start from.
 
I like stories. They are probably one of the earliest teaching tools, and certainly one of the earliest forms of entertainment. I don’t know that anyone wants to hear about the stories behind my products – my research (wanna watch some sausage being made? Yech) – but I hear a lot of good stories, and have a few to tell myself. So check back here for my stories. Maybe you won’t learn as much as you might from my research, but hopefully they’ll be entertaining, and maybe even a little thought-provoking. I don’t know.
 
Cheers,
Nikki
keywords: retail technology Nikki Baird store IT

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