Our Mission
Retail Systems Research was founded by Brian Kilcourse, Paula Rosenblum, Nikki Baird and Steve Rowen, long time retail industry observers and practitioners. We provide:
► Insight into business and technology challenges facing the retail industry ecosystem
► Thought leadership and advice on navigating these challenges for specific companies and the industry at large.
We Deliver Retail Research Others Can’t
► Retailers lack the specific data needed to identify and gain value from technologies that can enable winning business strategies.
► Vendors lack independent retail-specific research that is tailored to their needs – and resonates with clients and prospects.
We satisfy both by leveraging vendor-sponsored, objective research and broad industry reach. We deliver data-driven insights, practical recommendations, and visionary thought leadership to the industry.
Our focus is on the value technology brings to the “healthy” retail enterprise. Using our proven BOOT methodology, we identify Business challenges faced by enterprises, Opportunities emerging from those challenges, internal Obstacles that prevent enterprises from taking advantage of those opportunities and the Technology enablers used by retail winners that help make those opportunities a reality.
Our Promise
We infuse all our research products and services with industry knowledge gained from our research methodology to:
► Accumulate and codify benchmark data
► Identify industry issues solutions providers address or should address
► Identify information that retail practitioners need to improve their business
Although our major research efforts are sponsored by technology vendors, we remain fiercely objective.
► We will NEVER endorse one vendor’s offerings over another’s
► We will NOT compare and contrast vendors and their products
We will ALWAYS make recommendations we believe add immediate and quantifiable value to retailers and their trading partners.
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