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Nikki Baird - Prior to joining RSR, Nikki was the Executive Director of Research at RSAG. Prior to RSAG, Nikki was a principal analyst at Forrester Research, where she covered extended retail industry topics like supply chain, RFID, retail operations, POS, and in-store management. Recently, she was director of marketing for StorePerform, a store execution management software provider, now RedPrairie. Prior to that, Nikki was director of product marketing for Viewlocity, a supply chain software provider focusing on adaptive supply chain execution and exception management. Nikki came to Viewlocity from PwC Consulting, now IBM Global Services, where as a senior manager she led IT strategy consulting engagements for retail and CPG clients. Nikki has an M.B.A. from the University of Texas, Austin, focusing on operations and IT. She also holds a bachelor of arts in political science and Russian, with a minor in physics, from the University of Colorado, Boulder.
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Brian Kilcourse – Formerly President & Chief Executive of Retail Systems Alert Group (RSAG), Brian is a recognized leader in retail technology practices. One of the top retail CIO's in the United States during his ten-year tenure at a leading West Coast retailer, Kilcourse was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001. Brian is a frequent public speaker on subjects ranging from emerging technologies to IT governance and best practices. He also has led training seminars on the subject of "selling IT to retail." While at RSAG, Brian authored research on Multi-Channel Retailing, Retail Data Security, RFID, Business Intelligence, Services Oriented Architectures (SOA), and Software as a Service (SaaS).
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Paula Rosenblum – Paula is widely recognized as one of the top analysts in the retail industry. She formerly served as Vice President of Research & Content at Retail Systems Alert Group (RSAG), and as Vice President of Aberdeen Group's Retail Research practice. She was also retail research director for AMR Research. Previous to that, Paula spent over 20 years as a retail technology executive and CIO. She is a member of the American Apparel and Footwear Association's Supply Chain Leadership Council, and a member of the advisory board for its semi-annual Material World trade show. Paula received her MBA in 1991 from Northeastern University, with a major in management of High Technology firms.
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Steve Rowen is RSR’s emerging markets and retail data security and PCI Compliance specialist. In addition to having been a pioneering analyst in the field of customer data security, Rowen’s additional areas of coverage include environmental sustainability within retail, cross-channel and eCommerce applications, as well as merchandising and workforce management technologies. His analysis and insight have made him a frequent source to the Wall Street Journal, Boston Globe, ComputerWorld, eWeek, CIO Magazine, Internet Retailer, Chain Store Age and many others, as well as a sought-out presenter at high-level and educational industry events.
Prior to his work as an analyst, Steve served as senior editor for multiple retail publications, including Extended Retail Industry Journal, Top of the Net, and Retail Systems Alert Monthly. Steve has a bachelor’s degree in American history from the University of Maine, and an extensive retail practitioner background.
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