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Online Commerce in 2009: The Game Has Changed - Have Retailers?
October 2009 - Benchmark Report
Authors: Nikki Baird & Steve Rowen

Closing the Sale with the Connected Consumer: The Future of Payments
October 2009 - Prospective View
Authors: Nikki Baird & Brian Kilcourse

Online Holiday Marketing Spend 2008-09: Trends for 2009
March 2009 - Benchmark Report
Authors: Nikki Baird & Steve Rowen

Playing Well With Others: eCommerce's Evolving Role in the Customer Experience
August 2008 - Benchmark Report
Authors: Nikki Baird & Steve Rowen

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