The Customer-Centric Store 2008

Despite difficult economic times, Customer-centricity remains in the forefront of the minds of both retailers and consumers. Clearly retail laggards (those whose year over year comparable sales performance lags their peers and inflation) are seriously concerned for their own futures, but our data shows that the better a retailer’s past performance, the less it focuses on short-term economic conditions as a business driver.

Perhaps most significantly, retailers look to their employees to help drive customer-centric initiatives. If 2007 was the year of the empowered customer, 2008 is poised to be the year of the empowered employee.

Please click on the yellow "Download Now" button above to read our benchmark report, The Customer-Centric Store 2008.

Sponsored by:

Retail Systems Research does share the details submitted by individuals downloading specific items of free research with the vendors who are sponsoring that specific research. It is for this reason that Retail Systems Research is able to offer a substantial body of research FOR FREE to end-users.