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Store Managed Services and the Evolving Role of the Retail Store
At RSR, we have long been befuddled by retailers’ on-again, off-again relationship with managed services. RSR’s own research has shown retailers madly in love with the possibilities that managed services can provide in one year, and completely disenchanted with the notion the next year – particularly when looking at managed services for stores. However, since managed services arrived on the scene in retail, the economics of stores have changed significantly. Between the twin pressures of online retailing (shifting purchases away from stores) and the rise in costs to run stores (both labor and energy costs have sharply increased in the last few years), the opportunity for store managed services is markedly different than it was even two years ago. This report examines the challenges and barriers stores face as they seek to create differentiated customer experiences, and explores the role that managed services could play. Based on both RSR's extensive research data and in-depth interviews from retail stakeholders, this report provides an exclusive front-line perspective on the topic. Sponsored by:
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