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Retail Paradox Weekly
Retail News Analysis by RSR Research
June 16, 2009
IT Chargebacks: Tools for Business Alignment or Past their Prime?
By Paula Rosenblum, Managing Partner
6/16/2009
I found an article called “Chargeback Process Delivers” while leafing through a magazine whose tagline reads, “The fusion of Business and Technology.” What I thought was an article about retail merchandise chargebacks turned out to be about a well-known multi-channel retailer’s implementation of an IT chargeback system. IT is a shared service across multiple brands, and the CIO bought and implemented a technology solution to help business leaders understand the costs associated with everything those brands ask the department to do.
Next Stop, Green: An Executive's View for the Near Future of Green Retail
By Steve Rowen, Managing Partner
6/16/2009
The summer months have become the time for retailers to focus on environmental sustainability. As fuel prices rise, retailers become more concerned about cost savings in their stores and throughout their supply chains. At the same time, consumers become increasingly savvy about dollars going out, and smart retailers recognize a PR opportunity to establish their brand as a responsible and caring member of the community. No one has been as successful or proactive in either department as Walmart. But with so many options for “green” practices available, where can others make some headway?
I had the chance this week to talk with Michael Heffler... More
Will Mobile Phone Backs Replace Key Chains for Loyalty Cards?
By Nikki Baird, in cooperation with RetailWire
6/16/2009
RetailWire recently ran a discussion on Dairy Queen's latest loyalty program test: RFID stickers that can be placed on the back of a customer's mobile phone (or technically, any item, but the program relies on text messages to work so mobile phone is the most likely). The discussion centered on a couple of areas. First, that retailers clearly need to get closer to customers, and loyalty programs that actually offer differentiated benefits - in the form of personalized offers as but one example - are a very good way to do that.
Second, much of the discussion focused on the method that DQ has chosen... More
Copyright © 2009 RSR Research LLC. RSR is a tradename of Retail Systems Research LLC. All Rights Reserved
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