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Retail Paradox Weekly
Retail News Analysis by RSR Research
July 28, 2009
Is Customer-Centricity Worth the Effort?
By Steve Rowen, Managing Partner
7/28/2009
We write frequently at RSR about the importance of Customer-Centricity; how service is the true hallmark of forward-thinking retailers all over the world in a post channel-masters age, and we’d like to think that in our own measure, we practice what we preach. So this week, we’d like to share some early findings from a survey we are currently conducting on Driving Customer Demand in 2009, and also invite you to participate in the survey, itself. Your input could either solidify the trends we’re seeing to date, or - bring new direction to the final report.
So far, for the majority of our early respondent retailers, true customer centricity is still... More
I Know What Social Shopping Isn't
By Nikki Baird, Managing Partner
7/28/2009
What is social shopping, exactly? It seems the accepted industry definition is a lot like "Web 2.0": it means whatever you want it to mean. Social networking is hot, and it's no surprise that others are trying to jump on the "social" bandwagon, but the concept of "social shopping" continues to elude me. However, after the latest example crossed my desk last week, I can definitively tell you what social shopping is not.
I'm not sure that I want to name names here... More
The Business Cycle Clock & IT Investments in Retail
By Brian Kilcourse, Managing Partner
7/28/2009
Investors like to ponder the Business Cycle Clock (alternatively called the “Investment Cycle Clock”) to guide them through decisions about their portfolio allocations. This clock not only attempts to indicate what general posture investors should take during the “seasons” of the economy (for example, “defensive” during the “Winter” of a contraction), but what types of sectors are good targets. These sectors (eg. “telecommunications” or “information technology”) tend to be leading and trailing indicators of the “seasons."
According to the Clock, an upturn in the Information Technology sector tends to be... More
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Copyright © 2009 RSR Research LLC. RSR is a tradename of Retail Systems Research LLC. All Rights Reserved
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