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Volume 4 - Issue 10
3/16/2010
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Who Will Lead With B2E?
By Brian Kilcourse, Managing Partner
This week, RSR will publish the results of its 2010 study on workforce management practices in retail, entitled Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing. In the new report, we note that RSR’s November 2007 study The State of Retail Workforce Management confidently stated that, “we now see a shift away from cost management to an investment in customer service. Retailers are putting employees back into the store.”
That conclusion was based on the finding that approximately one-half of retail survey respondents... Read more
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Why GlobalShop is Not DSE, But Should Be
By Nikki Baird, Managing Partner
Last week, I attended GlobalShop in Las Vegas. I had to double check, but the last time I had attended this event, apparently, was in 2007 - during what is rapidly becoming known as the "heyday." It seemed to have been the heyday for GlobalShop as well, because this year's event was not as big as I remembered it, and the general consensus was that attendance and exhibitors were down.
I went to GlobalShop this year because... Read more
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Happy Birthday .COM
By Brian Kilcourse, Managing Partner
We couldn’t let this week’s newsletter go out without a brief mention of an important milestone: the 25th anniversary of the first “.com” filing. FYI, the very first dotcom was a Massachusetts technology company (not a Silicon Valley startup!), “symbolics.com”.
This is a moment to mull over the profound impact that the commercial Internet has had on us all... Read more
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