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RPW 4-13-10
RSR Research
Volume 4 - Issue 14
4/13/2010
What Every Retail Technology Provider Wants to Know
By Brian Kilcourse, Managing Partner

The first decade of this century was a tough one for retail technologists. First of all (overlooking the money spent on Y2K remediation), in the wake of the exuberant spending spree on the new e-channel in the late 1990’s and early 2000’s, retailers had to absorb the depreciation streams of all the investments made to empower the new capabilities. Although it seems startlingly naïve now, retailers expected the new channel to contribute sufficient new revenue to cover the investments made (as opposed to becoming a major factor in bolstering store sales, which is what actually happened).

When that didn’t occur...
 
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What do Social Media and Digital Signage Have in Common? More Than You'd Like to Think
By Nikki Baird, Managing Partner

How many times have you seen this? You walk into a beautifully merchandised store. It's perfect - the right amount of product, the right displays, even the right space in the aisle. Then, stuck up on the wall, is a flat-screen TV.

It's wrong in so many ways. First of all...  Read more

Innovation and Re-Invention: Global Retailing Conference 2010
By Paula Rosenblum, Managing Partner

April 8 and 9 I attended the annual Global Retailing Conference in Tucson. The event was hosted by the Terry J. Lundgren Center for Retailing, University of Arizona. While the conference theme was Innovation Generation, most retail executives spoke more about retailing reinvention than innovation. In the months after 2009, or as Mr. Lundgren himself described it “A year to forget,” the topic was instructive and interesting.

RSR has two long-held industry observations...  Read more

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