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Volume 4 - Issue 16
4/26/2010
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New Channels Create All New Privacy and Security Risks for Retailers
By Steve Rowen, Managing Partner
Every year, RSR surveys/interviews retailers to find out if, why, and how their noses are open to bad guys and thieves. For tangible goods that are stolen (shrink), we do it at the end of each year with our Loss Prevention report. For more “intangible” digital assets – sensitive customer information, namely - we do it at the beginning of each year with our Customer Data Security series. In this year’s report, Building Trust and Growing the Brand: The Role of Privacy and Security in Retail 2010, we found a staggering new trend with which the modern retailer must now contend: the rapid emergence of the mobile channel and social networks creates previously unimaginable risks.
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The Mid-Sized Enterprise Summit Offers Some Surprising Tech Winners
By Brian Kilcourse, Managing Partner
RSR was an event partner for the Everything Channel’s Mid-sized Enterprise Summit (MES) in Boca Raton, FL last week. The event is not an industry-specific event, but RSR has long believed that industries can and should learn from each other, and so we participated in order to share some of the highlights of our retail research findings from 2009. The MES is an invitation-only hosted event for IT executives from mid-tiered companies in the U.S. (there is also a companion event on the West coast, and another in Europe), and attendees included manufacturers, distributors, logistics providers, and financial and insurance companies, among others.
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Just When You Thought it was Dead, Customer Service Returns to Retail
By Paula Rosenblum, Managing Partner
Some of us have been beating the customer-centricity drum for more than half a decade. In fact, Jack Mitchell has been active on the lecture circuit doing just that for seven years, since the publication of his book “Hug Your Customers” in 2003. And while many retailers have paid lip service to the concept, actual use cases were really hard to find.
It may be that the poor economy helped create... Read more
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