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Volume 4 - Issue 18
5/11/2010
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How Omni-Channel Retailing is Affecting In-Store Publishing By Brian Kilcourse, Managing Partner
IBM offers a useful “model” to explain how consumers shop: they investigate products and services, then select the solution that most fits their needs, then pay for the selected goods and services, then take possession of the chosen solution. Prior to the widespread consumer adoption of the Internet as an information resource (let’s put that date at 1995, when browser pioneer Netscape IPO’ed), all of those activities usually happened in the store, and usually in one trip. We would typically walk into a store, take a look around to see what was being promoted or featured, compare the features and prices of what was being offered, make our selection, go through the checkout process, and walk out the door with our new purchases – very simple!
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Of Platforms and Architectures
By Nikki Baird, Managing Partner
Last week I attended Manhattan's Momentum user group conference. At the event, Manhattan unveiled the completion of their transition to an integrated platform, enabled by a service-oriented architecture. Paula touched on some of the immediate benefits coming to distributed order management and some of the inventory and transportation benefits from a platform approach to optimization in her article last week. Personally, I think it's fantastic. I think that anyone looking to buy software should be pushing vendors hard on how much progress they may or may not be making in modernizing their internal architecture - it's one thing to have to deal with the mess that your own internal systems may represent, but the last thing you need is to perpetuate it by investing in technology that can't play in a modern architecture.
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The iPad and Tablet Computing
By Paula Rosenblum, Managing Partner
Last week, the parade of RSR partners to our international headquarters continued (see our Facebook page for some brief documentation of the proceedings). This time up, thanks to Manhattan Associates’ location of its Momentum User Group Conference in Hollywood, FL, I had the chance to spend some face time with fellow partner Nikki Baird in a pretty relaxed atmosphere. I watched Nikki taking notes at the Keynote sessions. This in itself is not unusual, Nikki always takes notes; the new and different part was she was using her iPad to take them. I sat and watched, chuckled, called her a geek, but then finally realized why people are saying the iPad is a game changer. They’re not kidding - it is, and here’s why.
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