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Volume 4 - Issue 22
6/15/2010
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Remembering Paul Singer
By Brian Kilcourse, Managing Partner
Former Target and Supervalu SVP/CIO Paul Singer died last week after a long fight with brain cancer. Paul was a man who touched the lives of many people, and for those of us who had interactions with him, the world is a poorer place now.
I met Paul sometime around year 2000... Read more
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The ROI of Customer Passion
By Nikki Baird, Managing Partner
At an executive summit on cross-channel last week, I asked a colleague if he believed that there is an ROI to be had around customer passion. It was late. Perhaps I was inspired or just tired, but coming back to it, I'm dangerously close to making that my watch-phrase of the year. It gets right to the heart of whether you believe more in loyalty, or sales. Whether you care about your customers, or just target them.
Is there an ROI to customer passion?... Read more
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Internet Retailer 2010: It’s All About the Customer
By Steve Rowen, Managing Partner
Last week I had the privilege to chair a day-long track dedicated to “Corporate Management” at the Internet Retailer Conference and Expo in Chicago, IL.
If pressed to pick one overarching theme touching all the multiple sessions, it would be the growing need for online retailers to... Read more
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