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Retail Paradox Weekly
Retail News Analysis by RSR Research
September 5, 2007
Implementing Buy Online/Pickup in the Store
By Nikki Baird, Managing Partner
Sterling Commerce announced a major product release at their user conference in Denver last week, their Selling and Fulfillment Suite. The suite represents the first integrated offering that pulls together all of Sterling’s application acquisitions over the last several years, spanning Yantra, Nistevo, and Comergent.
While retailers attending the conference were very pleased with where Sterling is taking their solution set, there was definitely a lot of deer-in-the-headlights looks when the conversation turned to the cross-channel strategies these solutions are designed to enable. More...
Retail Metrics Remain Unchanged
By Paula Rosenblum, Managing Partner
On August 24, 2007, Staples reported its quarterly results.The first headline that appeared in retail press on the subject was something to the effect of "Web sales climbing as comparable store sales decline – sales shifting to the web". Profits were up along with total overall company sales, so the story sounded reasonable.
Is it time for a New Definition of Retail Winners? More...
Filling in the White Space: What are Microsoft and Friends Doing?
By Brian Kilcourse, Managing Partner
“Politics makes strange bedfellows," the old saying has it, but not so strange as golden opportunities. Microsoft, Philips, Google, Dell, Hewlett-Packard, Intel, and EarthLink are not always thought of as the best of friends, but that didn’t stop them from creating a consortium to petition the U.S. Federal Communications Commission (FCC) for permission to utilize TV broadcast channel “white space." More...
Purchasing New Media Products
By Steve Rowen, Partner
As recent as six years ago, the music industry was a desolate place. Four major record labels essentially controlled every aspect of what the consumer had the opportunity to hear – and how it could be purchased.
The transformation has been stunning. Entirely due to emerging technology in entertainment distribution, the artistic landscape and subsequent choice to the consumer has truly blossomed. And from the mind of one music lover, good riddance to the days of old. More...
About this Newsletter: Why Retail Paradox
By Brian, Nikki, Paula and Steve
Welcome to a brand new edition of Retail Paradox, where we’ll explore the difficult choices faced by retailers and their partners in the 21st century. This weekly newsletter is brought to you by RSR Research, the only research firm run by retailers for the retail industry. We hope you’ll find our articles relevant, informative, edgy, and provocative. Our goal is simple, but ambitious: we want to identify and articulate processes and technologies retailers need to improve their business and give clear and concise examples of how retail winners do just that.
On the surface, this seems quite straightforward…and it’s easy to pontificate on what retailers should do. Experience shows us otherwise: retailers live in a world of paradox, and breaking this paradox has become the vision quest for retailers both extraordinarily large, and microscopically small. More....
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Copyright © 2007 RSR Research LLC. RSR is a tradename of Retail Systems Research LLC. All Rights Reserved.
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