| Retail Paradox Weekly: 11/6/2007 |
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Retail Paradox Weekly
Retail News Analysis by RSR Research
November 6, 2007
Understanding How Retail Winners Succeed
By Paula Rosenblum, Managing Partner
11/6/2007
As we frequently draw out in our research, times have changed. More and more workers are going virtual (including our entire company). And, of course, retail has changed too. The other day, I received an e-mail from a
University of
Miami student whose part time job is selling mattresses over the internet: we're going to get together to "talk retail." Other companies are busily experimenting with selling products and divining customer tastes through virtual worlds like "Second Life." In fact, anyone wanting to get a sense of just how quickly things have changed should watch the video "Shift Happens" available on YouTube.
Of course, in this age, most retailers know that one can no longer succeed by just selling the best "stuff." More...
Customer Mobility gets an E-Ticket: Part Two
By Brian Kilcourse, Managing Partner
11/6/2007
In our 10/23 Retail Paradox Weekly, I briefly commented that "Although mobile commerce in any flavor hasn't really hit hard in the
U.S. market quite yet, 'the times they are a-changing'."
Of course, the underlying observation is that other parts of the globe are seeing adoption of customer-activated mobile commerce solutions, ahead of the U.S market. As often happens when we publish opinions, we get feedback either corroborating or contesting what we say. In this case, I received an e-mail from More...
The Tipping Point for Self-checkout: It's Tipped
By Nikki Baird, Managing Partner
11/6/2007
Self-checkout (SCO) has had its ups and downs. From being praised to being vilified by retailers and consumers alike, it appears that our relationship with SCO is love-hate: you either love it or you hate it.
Love it or hate it, it's here to stay. Not only is it increasing its penetration in grocery, it's expanding beyond that traditional base to make headway in big box specialty (Fujitsu recently announced a deployment at Canadian Tire). Precursors to SCO are even finding their way into department stores. More...
Are You Not Entertained?
By Steve Rowen, Partner
11/6/2007
I remember having to drive to the video store to rent VHS tapes. It's true.
But just as Paula points out in her article this week, shift does indeed happen. And the latest shift for the entertainment industry appears to have quietly taken place sometime this September. More...
Copyright 2007 RSR Research LLC. RSR is a tradename of Retail Systems Research LLC. All Rights Reserved.
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Volume 1,
Issue 12
11/6/2007
In This Issue
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