|
|
Retail Paradox Weekly
Retail News Analysis by RSR Research
November 13, 2007
Gift Cards: 'From the Tiny Acorn Springs the Mighty Oak
By Brian Kilcourse, Managing Partner
11/13/2007
Last week I got a call from a company called SVM about a suspicious looking gift card sale. I had never heard of SVM, and so got onto Google and looked them up, and discovered that they are a gift card processor dealing mostly (but not exclusively) with gasoline gift cards. I had never even thought of buying a gasoline gift card, so my curiosity was up. I returned the call, when the service agent told me that a gas gift card had been purchased via the Internet by someone with a southern Oregon address, asked it to be sent to an address in eastern Washington , using a credit card with my billing address near
San Francisco . More...
The Scope of Task Management Continues to Grow - Reflexis Buys Enfotrust
By Paula Rosenblum, Managing Partner
11/13/2007
Retailers have been talking the customer-centric talk for several years now. The reasons are clear. Most, if not all retailers recognize that supply chain efficiency has joined low price as "table stakes" - expected, but not prized by consumers or Wall Street. Consistency in store execution is critical, not as part of an exercise in "Six Sigma" principles, but as a means to meet customer expectations and fulfill the promise implicit in advertising and marketing campaigns.
To reach their goal of fulfilling customer expectations, retailers are turning to task management applications. More...
Getting Store Buy-in for Workforce Optimization: Lessons Learned
By Nikki Baird, Managing Partner
11/13/2007
I attended KronosWorks last week, where several Kronos for Retail customers presented on their implementations of workforce management. Most focused on implementing forecasting and scheduling, and while they ranged from grocery to big box specialty to small independents, and they were all in various stages of implementation - some had barely started testing, others were well into rollout - several common themes emerged among the speakers. These weren't themes about the technology solutions so much as cultural and change management themes. And while some of the lessons are old lessons, they were all good ones: More...
From RetailWire: Can RFID Replace Good Supervision?
11/13/2007
We at RSR have written many times about the impact of RFID - real and desired. In March, we predicted that more RFID projects would move from supply chain focused to become more point solution oriented. But as that happens, other challenges - and unintended consequences - arise. In October, RetailWire posed a question about one of those challenges: Can RFID replace good supervision?
Each business morning on RetailWire.com, retailing execs get plugged in to the latest industry news and issues with key insights from a "BrainTrust" of retail industry experts. More...
Copyright © 2007 RSR Research LLC. RSR is a tradename of Retail Systems Research LLC. All Rights Reserved.
|
|
