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Retail Paradox Weekly
Retail News Analysis by RSR Research
March 25, 2008
Pay By Touch Gives Up the Finger
By Nikki Baird, Managing Partner
3/25/2008
Solidus Networks, doing business as Pay By Touch, announced last week that it will no longer be processing transactions through its biometric payment system. The move comes as no surprise, as the company has been struggling to find the right business model for over a year and finally announced three months ago that it was filing for bankruptcy.
Pay By Touch had a few things going for it... More
Business Application Delivery: Why Retail Really is Different
By Brian Kilcourse, Managing Partner
3/25/2008
Technology solutions vendors continue to smack their foreheads in frustration over retailers’ dogged insistence that their business models are different. Indeed, when it comes to IT business applications, retailers often fail to differentiate between what is important and what is merely interesting, and demand custom modifications of the base package that ultimately result in huge maintenance costs borne over the real life of the software asset.
Data Breaches: Where's the Liability?
By Steve Rowen, Partner
3/25/2008
Hannaford Brothers announced that it lost 4.2 million credit/debit cards in a four month-long data breach last week. As a result, the industry is looking for a place to place liability.
Yet as former retailers, we have to wonder what Bill Homa, CIO of Hannaford, is feeling this week. By all early accounts, Homa did everything he was supposed to do. And according to Hannaford spokesperson Carol Eleaza, Homa’s shop was fully PCI compliant. Hannaford also didn’t store any customer or payment information... More
RSR: Drinking Our Own Kool-Aid
By Paula Rosenblum, Managing Partner
3/25/2008
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