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| Paula Rosenblum Interviewed at Oracle's CrossTalk 2009 |
7/14/2009 |
| Video interview of RSR's Paula Rosenblum discussing the buisness value of Retail IT. |
| Full Story |
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| Kioskcom Podcast by ECast |
5/15/2009 |
| ECast conducted several interviews during the Kioskcom show, including with Nikki Baird. |
| Full Story |
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| TMCnet.com |
8/21/2008 |
| Report: Retailers Transitioning Well to Online Format. According to a new RSR Research report, retailers are not taking much initiative to improve online shopping experiences for consumers. |
| Full Story |
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| TMCnet.com |
8/21/2008 |
| Report: Retailers Transitioning Well to Online Format. According to a new RSR Research report, retailers are not taking much initiative to improve online shopping experiences for consumers. |
| Full Story |
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| DirectNews |
8/20/2008 |
| Correct keywords "essential" . Meanwhile, a new report from RSR Research indicates that online retailers are focusing on improving their foundational capabilities such as information about and availability of products. |
| Full Story |
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| Earth Times |
8/19/2008 |
| Retailers Slow to Invest in Online Customer Experience, According to New Report by RSR Research. A new benchmark report from RSR Research finds that retailers are holding back on investing in improving consumers' online shopping experience. |
| Full Story |
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| Bluhalo |
8/19/2008 |
| E-retailers 'focusing on better product info'. Online retailers are focusing their website improvement efforts on offering better product information, according to a new study. |
| Full Story |
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| Internet Retailer |
8/19/2008 |
| Multi-channel retailers are slow to invest in online technology. Online-only retailers are striving to differentiate themselves from store-based retailers by providing larger product assortments and more distinctive customer experiences online. |
| Full Story |
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| The Retail Customer Experience |
8/18/2008 |
| Cameras move beyond loss prevention. Today’s digital video technology is more than an alternative to older analog video surveillance systems. |
| Full Story |
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| Internet Retailer |
8/15/2008 |
| One Big Store: The payoff in web-enabled point-of-sale: Better service for valuable customers |
| Full Story |
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| Trade Master Blog |
8/15/2008 |
| Study Finds Retailers Slow to Invest in Online Customer Experience. A new research report from RSR Research finds that retailers are still waiting for consumers to tell them what they want the online shopping experience to be. In the meantime, retailers are investing in foundational capabilities around product information and availability, and cautiously exploring Web 2.0 and mobile technologies. |
| Full Story |
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| Internet Retailer |
8/14/2008 |
| Upgrading to new e-commerce technology requires testing, study says. Retailers of all sizes report that limitations imposed by existing technology and infrastructure are the top obstacle to upgrading the shopping experience, according to a new study released this week from Retail Systems Research LLC. |
| Full Story |
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| Network World |
8/8/2008 |
| Free Wi-Fi: Should Retailers Offer It to Customers? When asked if Wi-Fi brings more people into businesses and improves customer loyalty, Paula Rosenblum, a managing partner with Retail Systems Research (RSR), says: "Absolutely. Yes. Definitely." |
| Full Story |
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| Harrisburg Patriot News |
8/5/2008 |
| Big retailers hunker down to ride out the slump. In today's economy, retailers are catering to increasingly squeezed consumers. |
| Full Story |
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| RetailWire |
8/4/2008 |
| Mervyns - Don't Blame This One On the Economy! As has become de rigueur in these times, the housing crisis was largely blamed for Mervyns' bankruptcy last week. Don't believe it. |
| Full Story |
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| Amarillo Globe News |
7/19/2008 |
| Tech worsens ID fraud. "The fact is, it's moving away from credit card theft a la New York waiters taking your information and copying it in the back of the store, to something much more sinister and organized," [Brian Kilcourse] said. |
| Full Story |
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| RetailWire: Macy's Returns to Selling Electronics, Customer-Centric Store Style |
7/11/2008 |
| Macy's Returns to Selling Electronics, Customer-Centric Store Style. Discussion on Steve Rowen's Paradox Weekly article about Macy's and customer centricity. |
| Full Story |
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| Internet Retailer |
7/1/2008 |
| “Smart retailers know the best way to maximize profitability is by generating more business from existing customers,” says Paula Rosenblum. |
| Full Story |
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| MarketWire |
6/10/2008 |
| "We used to see that store infrastructure was protected from the complexity that plagued enterprise architectures, but with pressure to provide differentiated and personalized store experiences, that's just not the case any more," writes Nikki Baird. |
| Full Story |
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| Apparel Magazine |
6/5/2008 |
| It is no longer acceptable to take two years to bring a new product to market; the profitable life cycle of merchandise continues to shrink. Some of this compression is self-induced as retailers and their partners have driven up the rate of new product introductions, switching out merchandise every four to eight weeks in an effort to improve merchandise turn rates.
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| Full Story |
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| IT Business |
6/4/2008 |
| "Retailers have a big incentive to improve the in-store experience because it costs them a lot more per transaction to enable than the online experience [costs]," says Nikki Baird. |
| Full Story |
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| CIO Magazine |
6/2/2008 |
| "The American Customer Satisfaction Index for the first time showed that consumers are happier with the online shopping experience than they are with the in-store shopping experience. Store comps have been flat year over year, yet online is growing like gangbusters, even in tough economic times," says Nikki Baird. |
| Full Story |
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| Wise Marketer |
6/2/2008 |
| Wise Marketer has partnered with RSR Research to conduct a survey into the role of the e-commerce channel in providing an excellent retail customer expereience. |
| Full Story |
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| Internet Retailer |
5/30/2008 |
| “We’re seeing a tipping point in retailing where shoppers are going to conduct less business in stores or by catalog and shift even more of their buying to online,” says Nikki Baird. |
| Full Story |
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| CIO Magazine |
5/27/2008 |
| No doubt, retailers are facing tough economic times as gas prices surge, real estate troubles persist and employment worries increase. As a result, U.S. consumer confidence recently dropped to its lowest point in 16 years. Paula Rosenblum talks about why - and what next. |
| Full Story |
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| Blue MauMau |
5/19/2008 |
| Paula Rosenblum, Managing Partner at RSR Research, thinks franchise owner-operators should be particularly mindful of using technology to improve the customer experience while keeping down creeping payroll costs. "Small franchise owner-operators tend to let their business be a sweat shop for themselves. Using technologies can help them reclaim life and be more customer-centric so that customers aren't so penny pinching." |
| Full Story |
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| Material Handling Management |
5/19/2008 |
| Despite the fact that many survey respondents don't yet see a big shift in consumer spending toward "green" products and services, retail winners anticipate that green initiatives now will pay off later in the form of increased sales. Steve Rowen discusses why. |
| Full Story |
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| Mercado Blog |
5/16/2008 |
| Corey Leibow, President & CEO of soltuions provider Mercado talks about the value he derives from Brian Kilcourse's Finding the Integrated Multi-channel Retailer Report. |
| Full Story |
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| CIO Magazine |
5/9/2008 |
| The recent economic evidence was overwhelming and distressing: gas prices hitting new highs, rising food costs cutting into average Americans' wallets, a depressed real estate market, a seemingly intractable credit crunch and persistent job worries. The retail industry would surely be in trouble. March had been bad, as had February before it. |
| Full Story |
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| Business Wire |
5/7/2008 |
| The success of the Economic Stimulus Act lies in part with how consumers actually use the money provided in the rebate. Nikki Baird discusses the results of a custom research piece for Manhattan Associates on what retailers plan to do to prep for the "windfall." |
| Full Story |
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| DM News |
5/7/2008 |
| Nikki Baird discusses why CRM is so vital in an economic downturn. “The tie-in to CRM and loyalty is how you manage it if you don't have the inventory that everyone wants,” said Nikki Baird, managing partner at RSR. “The key differentiator between retailers who do well this year and those who don't is going to be how well they used customer data to understand what customers want from them and how quickly they moved to deliver that.” |
| Full Story |
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| eMediaWire |
5/6/2008 |
| Paula Rosenblum discusses why retailers aren't as challenged by the economy as one would think, and why Winners continue to focus on customer-centricity. |
| Full Story |
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| Internet Retailer |
5/2/2008 |
| As retailing competition rises, many retailers turn up the pressure on their private label programs to differentiate their merchandise from the competition’s, exert their own control over styles and squeeze out higher profit margins. |
| Full Story |
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| CIO India |
5/2/2008 |
| Building The Store of the Future. What's intriguing about Family Dollar and its discount store peers is the stunning volume of data with which they grapple, says Paula Rosenblum, Managing Partner at RSR. |
| Full Story |
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| Sixteen:Nine |
5/1/2008 |
| Miami-based Retail Systems Research release a new report today about what it calls The Customer-centric Store, which takes a deep look into what’s bugging retailers and what they want or need to do better. There are specific references to digital signage in the report, and depending on how you look at things you will be pleased or asking colleagues to remove any sharp objects from your desk. |
| Full Story |
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| Sacramento Bee |
4/16/2008 |
| Elk Grove appliance store owner finds key to surviving, by Jon Ortiz. A tale of two retailers: one that pursued high end durables and one that stayed true to core service and value. Brian Kilcourse comments on what it takes for a smaller retailer to weather an economic downturn. |
| Full Story |
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| The Virginian-Pilot |
4/12/2008 |
| Local man’s Web site helps consumers track their gift cards. The relationships that gift-card sites can build between retailers and consumers will determine their success, said Nikki Baird, co-founder of Retail Systems Research, a retail industry research firm. |
| Full Story |
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| NetworkWorld |
4/9/2008 |
| PCI light glimmers at tunnel's end for retailers. While some retailers are conscientious, others have yet to be fazed by fines, increases in credit card company exchange rates and even immense out-of-court settlements following a breach. So observes Steve Rowen, a partner at RSR Research. |
| Full Story |
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| Network World |
4/9/2008 |
| Steve Rowen discusses how retailers are mixed in how seriously they take the Payment Card Industry Data Security Standard, which contains some provisions for securing wireless data along with other mandates. While some retailers are conscientious, others have yet to be fazed by fines, increases in credit card company exchange rates and even immense out-of-court settlements following a breach. |
| Full Story |
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| Internet Retailer |
4/4/2008 |
| Multi-channel retailers face multiple challenges, survey says. Retailers recognize the value of multi-channel customers and are anxious to serve them better, for instance by enabling them to order online and pick up in store. But formidable technical and organizational challenges stand in the way of multi-channel initiatives at many retail companies, according to a survey by RSR Research. |
| Full Story |
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| Direct Response |
4/4/2008 |
| Legacy systems 'may be a barrier'. Research by Retail Systems Research (RSR), commissioned by IBM and SAP, indicates that retailers are struggling to serve cross-channel shoppers because of disparate information systems, which could threaten both annual results and the rapid growth of the online channel. |
| Full Story |
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| Computerworld |
4/3/2008 |
| E-commerce growth threatened by legacy systems, study finds. Retailers fear that their legacy information systems are the biggest barriers to improving the cross-channel shopping experience for their customers, according to a new study. |
| Full Story |
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| SearchCIO.com |
3/27/2008 |
| PCI compliance a good start, but not enough. "PCI compliance is not enough," said Steve Rowen, partner and PCI expert at Retail Systems Research LLC (RSR), a Miami research firm specializing in technology and business challenges in the retail industry. "Visa is a bank, not an IT company." |
| Full Story |
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| RetailWire |
3/13/2008 |
| IT Spending - In Spite of or Because of Economic Uncertainty? RetailWire's braintrust panelists comment on whether the state of technology investment today means retailers need to view IT spending differently than they have in past economic slowdowns. |
| Full Story |
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| CIO Magazine |
3/11/2008 |
| Shrink Busters: How IT is Helping Retailers Shrink Theft. It's difficult to be a customer-focused retailer these days if you're too busy worrying that your employees are stealing merchandise and money from right under your nose... |
| Full Story |
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| Food Manufacture |
2/26/2008 |
| Analyst Slams Industry for Not Carrying Out Proper Audits. Paula Rosenblum comments on the issues that have come as a by-product of trying to increase the speed of global supply chains - and what the industry needs to do to prevent quality issues from becoming brand issues. |
| Full Story |
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| CIO Magazine |
2/22/2008 |
| Did IT Help Wal-Mart's Quarterly Financial Results? The retail giant turned a nice profit amid retail doom-and-gloom, and IT certainly played a key role. But just how much of the success is directly attributable to IT's efforts and Wal-Mart's newly installed retail applications is harder to figure. |
| Full Story |
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| Vertical Systems Reseller |
2/19/2008 |
| A Marriage Made in Heaven: Digital signage and kiosks have been making their mark within various verticals for quite some time. However, the current new trend within this application centers on a convergence of these two technologies. RSR Analyst Nikki Baird comments on the trend. |
| Full Story |
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| RetailWire |
2/11/2008 |
| Based off of our recent research into PLM, RetailWire's Tom Ryan poses the question, "Have you seen drop off in the quality of private label assortments by retailers with the push for speed to market? What are some best practices to ensure the quality of private label offerings remains consistent? Why aren't more retailers making full use of the latest PLM technologies?" |
| Full Story |
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| Supply Chain Standard |
2/11/2008 |
| The UK's Supply Chain Standard covers RSR's latest benchmark report, "PLM Squared: Product Lifecycle Management Powers Private Label Merchandise". |
| Full Story |
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| The Boston Globe |
2/9/2008 |
| RSR's Steve Rowen provides comments and background info on this article's update on VISA and retailers' customer data security requirements. |
| Full Story |
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| StorefrontBacktalk |
2/8/2008 |
| RSR Analyst Steve Rowen comments on recent moves by the PCI Security Standards Council and VISA with regards to PCI compliance self-assessment forms. |
| Full Story |
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| BizCommunity.com, Africa's Leading Retail News Resource |
2/6/2008 |
| Making Private Label Sourcing Work: Coverage of RSR's most recent research report, "PLM squared: Product Lifecycle Management Powers Private Label Merchandise." |
| Full Story |
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| Supermarket.co.za |
2/6/2008 |
| New study identifies best practices for private label sourcing. Coverage of RSR's most recent research report, "PLM Squared: Product Lifecycle Management Powers Private Label Merchandise."
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| Full Story |
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| Fast Moving, The Retail Exchange |
2/6/2008 |
| New study identifies best practices for private label sourcing. A new benchmark study conducted by Retail Systems Research and sponsored by Eqos, entitled ”PLM Squared: Product Lifecycle Management Powers Private Label Merchandise”, reports on key industry trends that have affected private label programmes during the past two years. The report also identifies best practices implemented by the most successful retailers and offers recommendations for brand managers looking to drive growth by enhancing private label programmes. |
| Full Story |
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| eWeek |
2/1/2008 |
| RSR Analyst Steve Rowen comments on Pay Pal's acquisition of Fraud Sciences, an online security vendor. |
| Full Story |
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| Internet Retailer |
1/31/2008 |
| Planning Ahead: Paul Demery discusses the store execution challenges around planograms and promotions, citing RSR's Paula Rosenblum and the benchmark report, "The State of Retail Workforce Management." |
| Full Story |
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| Internet Retailer |
1/31/2008 |
| Anchors Away: Internet Retailer's Paul Demery writes about the international shipping challenges that eCommerce providers face, quoting RSR's Paula Rosenblum. |
| Full Story |
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| Prescient |
1/31/2008 |
| Industry Predictions for 2008. From RSR Research comes managing partner Paula Rosenblum’s review of the 2008 National Retail Federation (NRF) show in New York City. Based on what she saw there – combined with years of insider expertise – Rosenblum describes what’s in store for retail technologically, environmentally, and economically in the coming year. |
| Full Story |
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| CIO Magazine / cio.com |
1/26/2008 |
| CIO Magazine's Tom Walgum and Paula Rosenblum discuss the recent management shakeup at Starbacks and how IT can help. |
| Full Story |
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| RetailWire |
1/18/2008 |
| RetailWire poses one of RSR's retail paradoxes to its panel of experts: whether retailers and manufacturers can get past an environment of coercion to develop mutually beneficial collaborative relationships. |
| Full Story |
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| SearchCIO.com |
1/15/2008 |
| Linda Tucci writes about the challenges CIOs face in making their own internal IT processes more agile - while keeping up with business demands. RSR's Brian Kilcourse talks about the importance of metrics in keeping development processes up to speed. |
| Full Story |
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| Press Release |
1/13/2008 |
| New RSR Research Report finds that retailers under-utilize advanced pricing capabilities. |
| Full Story |
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| The Financial Express, India |
1/10/2008 |
| How Not to Annoy Your Customers: The possibilities - and challenges - of making in-store TV work, quoting RSR's Nikki Baird and her research report "The Business Case for Retail Media Networks." |
| Full Story |
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| The Economist |
1/3/2008 |
| Is in-store television an effective advertising tool? Perhaps, if done right...
The Economist quotes RSR Managing Partner Nikki Baird on the subject in digital media as an advertising tool |
| Full Story |
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| Network World Asia |
12/17/2007 |
| Six Enterprise Application Trends to Watch in 2008: As supply chain apps become more wireless, they become more vulnerable. The article explores the security side of wireless, quoting a recent report from Retail Systems Research (RSR) on the growing dependence on wireless technologies and monumental risks posed by the new breed of devices in the supply chain and beyond. |
| Full Story |
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| CIO Magazine / cio.com |
11/27/2007 |
| Wireless In Retail: The Risks and the Rewards. An RSR report identifies the dangers of wireless technologies (remember TJX's nightmare?) and offers three ways to ensure your company doesn't suffer a data loss during the holiday season. |
| Full Story |
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| CIO Magazine / cio.com |
10/4/2007 |
| Paula Rosenblum, Managing Partner is quoted frequently in CIO magazine's piece: How Wal-Mart Lost Its Technology Edge. |
| Full Story |
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| Press Release |
8/17/2007 |
| RSR Research Announces the release of new report: Research Finds Customer-Driven Business Intelligence Key to Retailers' Success |
| Full Story |
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| Press Release |
8/15/2007 |
| RSR Research Announces the release of new report: Report finds Loyalty program usage at a crossroads |
| Full Story |
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| Internet Retailer |
7/23/2007 |
| RSR's launch was recently featured in Internet Retailer News. |
| Full Story |
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